Edward Jones employees are proud of the firm

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Like most businesses, Edward Jones puts customers first, and the whole staff knows the worldwide brokerage firm’s priorities.
“The company is structured as a partnership,” said Charlie Paolino, regional leader of Edward Jones’ Wakefield office and an 18-year veteran of the company. “We answer to our customers – we don’t answer to brokers.”
Edward Jones founded the company in the mid-1920s, with the first office in St. Louis, Mo. Now it’s an international firm providing stocks, bonds, mutual funds, college savings plans, and various insurance products to clients in the United States and abroad.
The secret to the firm’s success is providing personalized service, Paolino said.
“Doing the right thing for our customers is our highest priority,” he said. “People are interested in getting the right advice, and there is no one shoe fits all – it is what is right for them.”
The approach has paid off, and the company has won plenty of recognition in the media and from J.D. Power and Associates, which also ranked Edward Jones best in investor satisfaction among full-service brokerage firms for three years in a row, most recently last July.
This makes Edward Jones all the more attractive to work for, employees say.
“The fact is that you are really able to service your clients the best way possible,” said Steve Grasso, a financial adviser of the Cranston office. “We always do what’s best for our clients.”
Each employee is trained to provide the same kind of thoughtful, personalized service.
“We sit down with our clients and we go through an orientation with them where we speak to them at great lengths about what they want,” said Grasso. “We find out what their goals and objectives are and from that, we do what we can to meet those goals and objectives.”
Along with the job itself, it is the ability to serve the community in other ways, Grasso said, that makes him really enjoy working for Edward Jones.
“That’s another great aspect of working with this company – all of us has some sort of volunteerism with the company,” he said.
The company will adopt a family during the Christmas holiday and will provide them with food and clothing, run fundraisers for single mothers, send care packages to the troops in Iraq and donate canned goods to local food banks.
“This company just allows you to really expand on what is it you do and to really make a difference in others’ lives,” said Grasso, who also is a financial mentor within the company.
Ashley Wilcox, a branch office administrator of the Westerly office, has orchestrated a Dress for Success clthing drive for high school graduates who don’t have enough money to pay for professional clothes needed for job interviews.
She began the regional drive last year and said the company is planning on doing it again this year. Wilcox said she would like to collect used men’s professional attire for the young men who could benefit from the program.
“I like being able to help people,” said Wilcox.
“I think it is encouraged to give back to the community in a significant way,” Paolino said. “I absolutely enjoy getting up and going to work every day.”

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