Five Questions With:
Marcus Charlemagne

Marcus Charlemagne was recently named assistant vice president and manager for The Washington Trust Co.’s new North Providence branch, set to open at 1588 Mineral Spring Ave. in January.

The new location expands the Westerly-based bank’s Rhode Island footprint to 22 branches. The bank also has a branch in Mystic, Conn. In his new role, Charlemagne is responsible for managing the branch’s daily operations, growing the bank’s deposit base, and maintaining an active role for the bank in the North Providence community.

A Smithfield resident, Charlemagne has more than 18 years of banking experience. He joined Washington Trust in 2015 as assistant vice president and manager of the bank’s branch in North Kingstown. Before joining Washington Trust, he held positions as branch manager, assistant branch manager and senior business banker for various banks throughout northern Rhode Island.

He holds a bachelor’s degree in accounting and finance from the New England College of Business.

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PBN: What kind of role do you see the new branch playing in the North Providence community?

CHARLEMAGNE: We are truly excited to join the North Providence community. When Washington Trust opens a branch in a new town, we commit to becoming active members of that community.

We also strive to become “trusted advisers,” helping our customers navigate important moments and milestones in their lives – whether its managing finances; buying a home; planning for retirement; or putting a game plan in place for children’s education. We want to be their full-service financial partner for life. I personally look forward to becoming a valued resource to our neighbors.

PBN: What are the main challenges in starting up a new branch?

CHARLEMAGNE: One of the challenges of building a branch in a new community is “awareness” – letting people know that we’re here and what we offer. That’s really not much of a challenge to us; it’s actually something we embrace!

Washington Trust was founded in Rhode Island in 1800, and while we’re new to North Providence, we’ve been around for a long time. We’re the oldest community bank in the nation and the largest state-chartered bank. We have 218 years of history behind us, a statewide reputation as a community-driven bank and are recognized nationally as a top-performing company.

People and businesses are generally awed by our history and the strength and stability it represents. “Community” is one of our core values, and we have a great reputation in the communities where we now have branches. I think people are excited when Washington Trust comes to town.

PBN: As a longtime Rhode Island resident, how will that serve you in your new role?

CHARLEMAGNE: I grew up in northern Rhode Island, so I’m extremely proud to have the opportunity to now work in North Providence. I know a lot of families, business owners and community leaders in the area and have fostered great relationships with those people over time.

The personal relationships, my regional connections, as well as knowledge of the area will make it easy for me to do business here. I’ve been out and about letting people know about my role and the new branch and feel very welcome in the North Providence community.

PBN: How do you compare your previous position as branch manager in North Kingstown to your new job?

CHARLEMAGNE: I led Washington Trust’s North Kingstown branch for the past three years and it was a wonderful experience. I was very involved in the community and had the opportunity to meet a lot of terrific people. I had a great team of employees in North Kingstown – everyone truly enjoyed their jobs and went above and beyond to meet our customers’ needs.

Washington Trust has a great culture and providing outstanding service is our priority. The North Providence team is already in place and we are committed to upholding the same core values and five-star customer service that has contributed to Washington Trust’s success for more than 218 years.

PBN: What would you tell people who might be considering banking with Washington Trust?

CHARLEMAGNE: Our customers know they can turn to our team at any time. Banking is a people business and Washington Trust has the best people. Every employee is committed to providing our customers with trusted service, great products and outstanding services, so they have the best experience possible.

We care about our customers and will work with them to find solutions that are convenient and preferable to them. When someone steps into our branch, regardless of what they are searching for, they can trust that they will receive the best answers from the most qualified and dedicated professionals.

Scott Blake is a PBN staff writer. Email him at Blake@PBN.com.