J.D. Power: Citizens ranks last in mobile app satisfaction

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CITIZENS BANK'S mobile banking app was ranked No. 10 of 10 companies in a J.D. Power ranking study. /COURTESY J.D. POWER AND ASSOCIATES
CITIZENS BANK'S mobile banking app was ranked No. 10 of 10 companies in a J.D. Power ranking study. /COURTESY J.D. POWER AND ASSOCIATES
PROVIDENCE  - Citizens Bank ranked last, 10 out of 10, in a J.D. Power and Associates United States banking app satisfaction study released on Tuesday. Citizens Bank scored 838 out of 1,000. The industry average was 855. Citizens Bank disagrees with the ranking. A representative from the bank, Lauren DiGeronimo said, “Citizens Bank’s mobile app consistently receives high…

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