J.D. Power: Citizens ranks last in mobile app satisfaction

CITIZENS BANK'S mobile banking app was ranked No. 10 of 10 companies in a J.D. Power ranking study. /COURTESY J.D. POWER AND ASSOCIATES
CITIZENS BANK'S mobile banking app was ranked No. 10 of 10 companies in a J.D. Power ranking study. /COURTESY J.D. POWER AND ASSOCIATES
PROVIDENCE  - Citizens Bank ranked last, 10 out of 10, in a J.D. Power and Associates United States banking app satisfaction study released on Tuesday. Citizens Bank scored 838 out of 1,000. The industry average was 855. Citizens Bank disagrees with the ranking. A representative from the bank, Lauren DiGeronimo said, “Citizens Bank’s mobile app consistently receives high…

Want More?

Register or subscribe with
Providence Business News to continue reading.

Register Now

Subscribe for $1

Already registered? Login to access more articles.

*Registered users get access to a limited number of free articles every month.

Purchase NowWant to share this story? Click Here to purchase a link that allows anyone to read it on any device whether or not they are a subscriber.

- Advertisement -