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Keep the customer satisfied

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
AMICA MUTUAL INSURANCE CO. was awarded the top ranking in the United States for overall customer satisfaction for homeowner insurance. / COURTESY AMICA MUTUAL INSURANCE CO.

Amica tops homeowner insurance satisfaction rankings for 16th year

LINCOLN – Amica Mutual Insurance Co. topped J.D. Power and Associates’ 2017 “Overall Customer Satisfaction Index Ranking” for United States home insurers for the...
BLUE CROSS & BLUE SHIELD of Rhode Island is the only health insurer in the Ocean State to earn 4 out of 5 circles, or the "better than most" ranking, in the J.D. Power 2017 Member Health Plan Study. /COURTESY J.D. POWER AND ASSOCIATES

Study: Health plan members most value easy access to doctors

PROVIDENCE – Coordination of care among health care providers is the single most important criteria influencing member satisfaction with their health plan, according to...
CITIZENS BANK'S mobile banking app was ranked No. 10 of 10 companies in a J.D. Power ranking study. /COURTESY J.D. POWER AND ASSOCIATES

J.D. Power: Citizens ranks last in mobile app satisfaction

PROVIDENCE  - Citizens Bank ranked last, 10 out of 10, in a J.D. Power and Associates United States banking app satisfaction study released on Tuesday. Citizens Bank...
J.D. Power and Associates

J.D. Power ranks banks based on customer satisfaction

COSTA MESA, Calif. – Rockland Trust received the highest rating of customer satisfaction for retail banking in New England for 2017, according to an...
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