Tag: J.D. Power and Associates
Study: Banks have room to improve on advice, relationships with small...
PROVIDENCE – Small businesses are struggling financially, but their banks don’t appear to be stepping up, according to a new study from J.D. Power...
Survey: PPP loans boost small-business satisfaction with banks
PROVIDENCE – Small businesses are happier than ever with their banks, thanks in part to how their local lenders helped them with the U.S....
Keep the customer satisfied
As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
Amica tops homeowner insurance satisfaction rankings for 16th year
LINCOLN – Amica Mutual Insurance Co. topped J.D. Power and Associates’ 2017 “Overall Customer Satisfaction Index Ranking” for United States home insurers for the...
Study: Health plan members most value easy access to doctors
PROVIDENCE – Coordination of care among health care providers is the single most important criteria influencing member satisfaction with their health plan, according to...
J.D. Power: Citizens ranks last in mobile app satisfaction
PROVIDENCE - Citizens Bank ranked last, 10 out of 10, in a J.D. Power and Associates United States banking app satisfaction study released on Tuesday.
Citizens Bank...
J.D. Power ranks banks based on customer satisfaction
COSTA MESA, Calif. – Rockland Trust received the highest rating of customer satisfaction for retail banking in New England for 2017, according to an...
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