J.D. Power: Citizens Bank ranks last for retail banking advice

J.D. POWER has ranked Citizens Bank last in a new study examining the quality of retail banking advice at major U.S. banks./ COURTESY J.D. POWER 2018 U.S. RETAIL BANKING ADVICE STUDY
J.D. POWER has ranked Citizens Bank last in a new study examining the quality of retail banking advice at major U.S. banks./ COURTESY J.D. POWER 2018 U.S. RETAIL BANKING ADVICE STUDY
PROVIDENCE – Citizens Bank ranked last in a new J.D. Power study examining the quality of retail banking advice at major U.S. banks. The inaugural study, dubbed "2018 U.S. Retail Banking Advice Survey," surveyed 3,841 retail bank customers of 17 large U.S. banks who received any guidance from their primary bank regarding relevant products and…

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