Mass. RMV adds online services

BOSTON – The Mass. Department of Transportation last week introduced two new Registry of Motor Vehicles initiatives aimed at eliminating customer lines.
The first initiative will give customers two options to verify the cancellation of their vehicle registrations. Registry customers can now visit the RMV’s online branch at www.mass.gov/rmv to verify plate cancellation. The customer will be instructed to destroy or recycle their license plates and need not visit a branch to return them.
Additionally, under a pilot program that will be available in the Watertown branch and expanded to Wilmington, Worcester and Plymouth by the end of the month, customers will be able to return their plates using a touch-screen kiosk in the branch lobby without waiting in line.
The department said that an average of 45,000 customers visit a branch to cancel their vehicle registrations. Previously, they had to wait in line to turn in their plates and receive proof of cancellation.
Over the last 18 months, the state’s registries have also added a new licensing service and a dozen available transactions to its Web site. The department said online customer use had increased by 39 percent in that time. &#8226