Negative into positive

How frequently does your company receive negative feedback? Sometimes: 100% Often: 0% Never: 0% How quickly do you address the situation? Immediately with the customer directly: 54.5% Immediately after speaking with staff about the situation: 45.5% Our company ignores negative feedback: 0% Have you lost customers because of the negative feedback? Yes: 54.5% No: 45.5%…

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