Sunday, October 24, 2021


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Seizing opportunity

Has your company found unexpected opportunities amid the current economic landscape? Yes: 78% No: 22% What kind of opportunities have you discovered? (Select any that apply) We have...

Brickley’s Ice Cream, ice cream, verbal abuse, customers

PROVIDENCE – Following an altercation with two “verbally abusive” customers on July 12 at its South Kingstown shop, Brickley’s Ice Cream via a Facebook...

New ways of working

Is your company operating in new ways due the impact of the coronavirus? Yes: 83% No: 17% In what way has your company modified or transformed...

Tracking COVID-19’s impact

Is your company analyzing data to track the impact of the coronavirus on your business? Yes: 100% No: % What are you hoping to accomplish by using...

Home sweet home

Why do you do business in southern New England? I’m from here originally: 75% There was a job opening: 25% There is a market for my business:...

All stressed out?

How often has your job caused high levels of stress? Somewhat often: 66.7% Not often: 22.2% Very often: 11.1% What part of your job causes the most stress?...
STRATEGY SESSION: Navigant employees, from left: Ross Silva, assistant vice president for business development and loan officer; Megan Birch (hidden), mortgage loan supervisor; Lee Conte, loan officer; David DeCubellis, vice president of residential mortgages; Deb Drechnowicz, mortgage underwriter; and Alisha Tierney, mortgage-support coordinator.

Rewarding employees serves Navigant customers best

Best Places to Work 2019 | LARGE COMPANIES (150-499 employees): 1. Navigant Credit Union Comfortable, lumbar-supporting chairs were delivered to Navigant Credit Union workers...

Negative into positive

How frequently does your company receive negative feedback? Sometimes: 100% Often: 0% Never: 0% How quickly do you address the situation? Immediately with the customer directly: 54.5% Immediately after speaking...

How to avoid losing customers to competitors

Many times, you hear a salesperson say, “We service the heck out of our customers. They’ll never leave us.” But then a competitor walks...

How to get prospects to find you

“I am looking to further my prospecting techniques,” the salesperson wrote in his email. “It seems I need to increase my ratios by the...

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