Performance Physical Therapy

GROWTH MODE: Founded in 1999, Performance Physical Therapy now has 15 sites in Rhode Island and Massachusetts. Pictured in 2014 are Clinical Director Andrea Mitchell, left, and owner Michelle Collie. / PBN FILE PHOTO/RUPERT WHITELEY
GROWTH MODE: Founded in 1999, Performance Physical Therapy now has 15 sites in Rhode Island and Massachusetts. Pictured in 2014 are Clinical Director Andrea Mitchell, left, and owner Michelle Collie. / PBN FILE PHOTO/RUPERT WHITELEY

(published Feb. 1, 2014)
YEAR ESTABLISHED: 1999
TYPE OF BUSINESS: Outpatient physical therapy


THEN:
OWNER: Michelle E. Collie
LOCATION: Flagship clinic at 129 School St. in Pawtucket, nine locations in Rhode Island
EMPLOYEES: 70, including 65 full time and 5 part time
ANNUAL SALES: WND


NOW:
OWNER: Michelle E. Collie
LOCATION: 15 locations: 13 in Rhode Island, 2 in Massachusetts
EMPLOYEES: 250
ANNUAL SALES: WND


As Performance Physical Therapy extends its reach throughout Rhode Island and Massachusetts, the reasons why patients seek out physical therapy are also evolving, according to owner Michelle E. Collie.

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More patients come to Performance Physical Therapy for preventative services, Collie said, which she attributes to a better understanding of how exercise can address disease and injury. The practice has also seen an increase in patients coming in for physical therapy for issues they would typically take to a primary care physician, according to Collie.

The practice has steadily added new locations over the past seven years, including expansions into Massachusetts, and the practice’s staff has also grown by 180. Performance Physical Therapy expanded its locations to meet community needs, Collie said, while growth opportunities within the business have helped to retain and attract staff.

Performance Physical Therapy and the entire industry were heavily impacted by COVID-19, Collie said. The practice went all-virtual early in the pandemic, retaining about 40% of its patients during this time. But in-person visits resumed in early April, with extra precautions. By the end of 2020, the practice rebounded to nearly the same number of patients served prior to the pandemic.

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