RISE Group’s Pinto makes dramatic impacts through technology

ON THE RISE: Paul Pinto, The RISE Group Inc.’s chief information officer, has helped the company
transition to data-driven decision-making, leveraging analytics to gain insights and drive business growth. 
PBN PHOTO/RUPERT WHITELEY
ON THE RISE: Paul Pinto, The RISE Group Inc.’s chief information officer, has helped the company
transition to data-driven decision-making, leveraging analytics to gain insights and drive business growth. 
PBN PHOTO/RUPERT WHITELEY

PBN C-Suite 2024 Awards
ENTERPRISE PRIVATE COMPANY: Paul Pinto
The RISE Group Inc. | Chief information officer


PAUL PINTO ALWAYS THOUGHT he’d end up becoming an accountant. He enjoyed the idea of following an established career path that many of his friends were on.

But that quickly changed when he enrolled in a programming course as an elective.

“I really got excited about it and realized that a career in technology was a possibility,” Pinto said. “Programming came relatively easy to me and I could combine my creative side with my logic [and] math side.”

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After building upon and honing his technology-based leadership experience and skills during ever-increasingly responsible roles with multiple companies, including GTECH Corp. – now known as International Game Technology PLC, today Pinto serves as the chief information officer for Cranston-based energy services provider The RISE Group Inc.

Pinto says RISE is a forward-looking, forward-thinking organization with a 40-year history deeply committed to helping its customers address climate change, ensure the reliability of the power supply, and guarantee the durability and sustainability of buildings.

Facing the pressing need for modernization of its systems to support the growth of the business, Pinto has led RISE’s efforts that focus on making improvements in several areas. Among them include modernization through the use of cloud computing and software as a service.

Additionally, Pinto said, RISE introduced online customer self-scheduling and is rolling out a comprehensive email security, advanced threat protection and data loss prevention solution to further protect the organization from cyberthreats.

Nancy Contillo, RISE’s chief human resources officer, feels that under Pinto’s leadership, the company has transitioned to data-driven decision-making, leveraging analytics to gain insights and drive business growth.

Contillo says Pinto’s tenacity has effectively transformed and modernized RISE’s technological infrastructure but also cultivated a forward-thinking mindset among its employees, customers, vendors and the utilities the company serves.

“His strategic vision has led to the overhaul of legacy systems, replacing them with agile, scalable solutions that have enhanced productivity and fostered innovation,” Contillo said. “He has championed a culture of continuous learning, encouraging staff to upskill and stay abreast of the latest industry trends.”

Over the past two years, RISE, under Pinto’s guidance, has migrated or transitioned more than 70% of its applications and underlying infrastructure to the cloud. That change improved the company’s time to market, availability, security, data loss prevention and removing technical obsolescence, making it a more agile, scalable and resilient business for its customers and owners.

With Pinto leading the way, RISE’s information technology staff also partnered with business unit leaders, human resources and accounting departments to implement a new human resource management system, a new enterprise resource planning system, including financials, and reimplemented the existing customer relationship management system.

Pinto says these changes made a “dramatic” impact on the company. He says they improved productivity and streamlined workflow, and increased automation, employee self-service and integrated financials from previous acquisitions, as well as improved performance, availability and security.

“Through these improvements, IT [information technology], HR [human resources] and accounting departments scaled their services to support the $30 million growth in revenue over the past year without a budget increase in spite of a market challenged by inflation in salary, goods and services,” Pinto said.

Contillo is quick to highlight Pinto’s efforts in the community, particularly his commitment to the Boys & Girls Club of Pawtucket. Pinto was not only an active member growing up but he also serves on the organization’s board of directors and uses his tech expertise to lead the technology committee.

“He continues to give back to the community [that he] grew up in,” Contillo said. “Understanding the unique challenges faced by the Boys & Girls Club, he has provided invaluable guidance on leveraging technology to maximize their impact. His dedication to volunteerism underscores his belief in technology as a tool for positive change, not just within The RISE Group, but in the wider community.”

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