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Bryan Lavin
guest column

R.I.’s business-event tourism needs big boost

While leisure travel has rebounded in 2021, Rhode Island’s business and event tourism continues to struggle. This is troubling since municipalities and the hospitality...
MULTITASKING: Jordyn Cruise, manager of Angelo’s Palace Pizza, takes an order over the phone while she runs the restaurant’s takeout window in Cumberland. The restaurant enrolled six managers and key servers in a program to help restaurant owners and their employees navigate difficult situations during the pandemic. / PBN PHOTO/ELIZABETH GRAHAM

Customer’s always right? Well, not in a pandemic

For Bill Kitsilis, owner of Angelo’s Palace Pizza in Cumberland, banning customers from his family restaurant would have been unthinkable a year ago. But that...
LABOR INTENSIVE: Nick Mattiello, general manager of catering and event company Pranzi Inc., packs sandwiches into boxes for corporate clients. He says the boxed lunches require more work and time to put together than traditional sandwich platters. / PBN PHOTO/ELIZABETH GRAHAM

Pandemic turns up heat on R.I. caterers

Caterer Nick Mattiello is used to assembling specialty orders with creative presentations such as a three-tier crudité table overflowing with grapes, pepperoni and a...
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