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LISTEN AND LEARN: Participants during the first of two discussion panels at the 2019 PBN Spring Health Care Summit at the Providence Marriott talk about how the state’s health care and insurance systems must listen to and understand the whole person they purport to serve. From left: Marc Backon, president of Tufts Health Plan’s commercial division; Stephen Farrell, UnitedHealthcare of New England CEO; Dr. John Murphy, executive vice president of physician affairs at Lifespan; James E. Purcell, former CEO of Blue Cross & Blue Shield of Rhode Island and founder of the Returns on Wellbeing Institute; Shannon Shallcross, co-founder and CEO of BetaXAnalytics; and Neil D. Steinberg, president and CEO of the Rhode Island Foundation.
 / PBN PHOTO/RUPERT WHITELEY

Panel: Many health, insurance services out of touch with user

To work better, the state’s health care and insurance systems must ramp up one critical skill: listening to and understanding the whole person they...

Directors MIA on employee well-being

CEOs come and go, but boards of directors remain. Boards set strategic objectives and hold CEOs accountable for achieving them. They are the glue...

Forget obesity, smoking: Stress top workplace threat

Most of today’s workplace-wellness programs focus on weight loss and smoking cessation. While these two conditions eventually can cause serious health issues, are they...

The insurer, provider disconnect

I believe there to be a fundamental disconnect between typical health insurers’ provider reimbursement strategies and the long-term good of our health care delivery...

Five Questions With: James E. Purcell

James E. Purcell is the former CEO of Blue Cross & Blue Shield of Rhode Island. He is also an attorney and operates a...
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