When workers are problem-solvers, companies can profit

RIGHT FOCUS: Kevin Duggan says management's time should be focused on delivering solutions to client needs. / COURTESY DUGGAN ASSOCIATES
RIGHT FOCUS: Kevin Duggan says management's time should be focused on delivering solutions to client needs. / COURTESY DUGGAN ASSOCIATES
Kevin Duggan has advised businesses on several management philosophies, including lean enterprise and his own leadership method, operational excellence. He’s president of Duggan Associates and the Institute for Operational Excellence, both located in North Kingstown. «constant ****SDLq»Operational excellence teaches us that value streams should run autonomously,” he said, explaining the focus of what he teaches.…

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