LINCOLN – Rhode Island-based Amica Mutual Insurance’s move to a paperless claims system has taken a step forward now that it has switched to Guidewire ClaimCenter software.
The ClaimCenter program – designed by San Mateo, Calif.-based insurance software company Guidewire – is now handling all new claims for Amica’s auto, homeowners, marine and personal excess liability lines of business, Amica said. The company has about 2,500 underwriters, support team members and claims professionals using the new system.
Claims handlers now use one Web-based system for all of their claims-handling activities, which the company said allows it to quickly fine-tune areas of the process that need improvement.
“Our claims handlers can now provide faster, quicker service; and claims are handled and closed in record time,” said Jeff Gagnon, Amica’s director of training and development.
The ClaimCenter is the “backbone” of Amica’s move to a fully paperless claims system and enables the sharing of data with internal and external systems, including a variety of vendors.
Amica said the Electronic Claim File project and accompanying integrations have simplified the loss reporting process, eliminated redundant data entry, provided routed work based on branch/staff volumes, reduced new hire training times; and provided adjusters additional time and tools to concentrate on the claims adjusting activities most critical to serving policyholders needs.
The project involved numerous complex system integrations. “ClaimCenter was integrated with more than 20 internal and external systems requiring varying degrees of sophistication,” said Robert Bergeron, section manager of Amica’s Integration Competency Center.
Amica Mutual Insurance Co., founded in 1907, is the nation’s oldest mutual insurer of automobiles. It offers automobile, homeowners, marine and personal umbrella liability insurance plus life coverage through Amica Life Insurance Co., a wholly-owned subsidiary. The company employs more than 3,000 people nationwide in 40 offices, including its Rhode Island headquarters at 100 Amica Way, Lincoln. Additional information is available at www.amica.com.
Guidewire Software is a global provider of software to property, casualty and workers’ compensation insurers. Visit www.guidewire.com for more information.
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