Providence, R.I., September 19th, 2011— Annese & Associates, Inc., a Silver Certified Cisco Partner, is proud to announced that the company has once again achieved a Customer Satisfaction Excellence Gold Star from the industry-leading manufacturer. This designation recognizes Annese for delivering outstanding customer service in the United States.
Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program and is measured based upon regional target goals which provide an average of a partner’s pre and post-sales support over a 12 month period. Annese will be recognized for Customer Satisfaction Excellence in the Cisco Partner Locator (www.cisco.com/go/partnerlocator) with a special star indicator representing the achievement.
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Customer satisfaction is both a core value and key business driver to success for both Cisco and Annese. Having built the Annese name as an organization committed to delivering an excellent customer experience since its inception in 1970, Chief Technology Officer, Rus Healy, speaks to this collective corporate mind-set. “We put a great deal of focus into our Cisco solution practices at Annese; our goal is to achieve the highest customer satisfaction possible.”
He continues, “We seek to partner with our customers—we’re in it with them for the long haul. The only way to create and sustain customer relationships at that level is to ensure that everything we do is focused on customer satisfaction. Cisco’s recognition of our efforts is an important acknowledgment of our success, and we appreciate that.”
Annese has maintained a strong and fruitful partnership with Cisco since 1998. This recognition is a strong testament to Annese’s customer-centric reputation, as well as to the company’s knowledge and expertise in both deploying and supporting Cisco solutions, as the trusted partner to their customers throughout New York State and New England.
“We continue to choose Annese because it feels like we’re dealing with a small family business in terms of the service and personal contact we receive,” attested one of the company’s customers in the education realm. “Yet, we also get the diversity and depth of service of a much larger company.”
To learn more about Annese’s customer intimacy model, visit annese.com/CustomerExcellence.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. For information about Cisco, please visit cisco.com.
About Annese & Associates, Inc.
As a certified Woman Owned Business Enterprise (WBE), Annese & Associates, Inc. provides unified communications solutions, converging our clients’ voice, video, and data networks onto a single platform. With a caring and talented team, Annese brings industry-level technology together with advanced professional services to meet our clients’ needs today, and as they evolve in the future—see the difference with Annese.
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