PROVIDENCE – Citizens Financial Group Inc. has launched a video-banking pilot program that will allow customers at branches in four states to have face-to-face interactions with bank specialists around the world.
The program is available at 16 Citizens Bank and Charter One branches in Illinois, Massachusetts, New York and Pennsylvania. It wasn’t immediately made available in Rhode Island.
Beyond Cash Donations: How New Forms of Giving Are Transforming Not-for-Profit Accounting
Evolving Funding Landscape for Not-for-Profits Not-for-profit organizations are being asked to do more with less,…
Learn More
Citizens Financial Group said the technology will provide “real-time personalized solutions to fit customers’ banking needs.”
“The video banking pilot is a further step forward in our commitment to providing customers with greater access to innovative products and solutions that help them bank when, where and how they want,” said Martin Bischoff, vice chairman who leads the consumer and business banking units at Citizens Financial Group. “Face-to-face interaction plays an important role in these communications. Video banking is an innovative banking solution that makes us more convenient than ever before in these markets by instantly connecting our customers with knowledgeable bank specialists and providing them with the tools to make financial decisions.”
Citizens said customers can take advantage of a full range of mortgage and wealth management services through one-on-one video banking conversations.
Customers who choose to use video banking will be able to complete these banking processes much more quickly, according to CFG.
In the case of mortgage applications, video banking allows consumers to initiate the mortgage application process without having to wait for follow-up appointments or for document delivery for signatures. Eligible applicants could be provided a pre-approval letter.
Citizens Financial Group is partnering with Cisco, using its Remote Expert high-definition system. The pilot program also Syngrafii Corp.’s LongPen Signature Solution a secure electronic signing solution.
