PBN Best Places to Work 2020
SMALL COMPANIES1. CompuClaim Inc.
Employees in R.I.: 18
CEO and President Peter Carson
A TECHNOLOGY AND CONSULTING solutions partner that works with health care organizations on claiming processes and maximizing program opportunities, Newport-based CompuClaim Inc. said its environment and employees help make the company’s culture vibrant.
“We all share a passion for delivering exceptional client service and being there to support our clients and each other through challenges and growth opportunities,” CompuClaim Chief Operating Officer Michelle Pope said. “We work really hard but we like to enjoy our day. We spend a lot of time doing things that are fun within the organization, as well as working hard. I do believe that everybody in the organization embodies the core values of the organization, and that’s why we work so well together.”
CompuClaim Director of Finance and Human Resources Norma Sabins said the company’s atmosphere helps make daily operations run smoothly.
“I don’t think any of us are afraid to ask another employee for help or a question,” she said. “I think we all help each other out.”
Team-building activities help with company camaraderie, and it has continued even during the ongoing COVID-19 pandemic. Pope said CompuClaim has done various events, such as bingo and trivia sessions. The Newport office isn’t average either; it’s an open space with pub-style open tables.
Employees also have a voice at the company. Pope said they contribute in any way that they feel comfortable.
“We encourage people to step outside of their comfort zone and the boundaries of their job description,” Pope said. “Nothing is seen as a failure. It’s how do we learn from that and grow.”
With COVID-19, Pope said the company made sure to maintain its culture through events such as small group cookouts and video sessions to make it fun for themselves even with the difficulties of the pandemic.
CompuClaim also helped employees to work at home by providing chairs and desks, as well as sending care packages home. It also supported employees in providing flexibility to their schedules.
Usually, CompuClaim has had an annual company retreat in September where they fly employees in from Wisconsin. While the retreat will not happen this year, CompuClaim will still try and replicate some events, such as holding after-hours activities in smaller groups and virtual events to keep employees connected.
“There’s so much that we do to keep everybody together and check on each other, make sure they’re OK and give them what they need,” Sabins said. “Then in turn the employees give us what we need too.”
Among those retreat events are award ceremonies, including the Strommen award that’s given to an employee who embodies selflessness toward themselves, the organization and their clients. That award is given in memory of Scott Strommen, a former employee who died five years ago.
At CompuClaim, a health and wellness program provides monthly activities that range from physical fitness activities and healthy eating habits to cooking demos and stress relief. Stretching, breathing and meditation exercises are also discussed. While it was typically on-site, COVID-19 forced these events to go remote with modified approaches. In the office, health and wellness props such as yoga mats, stretching bands and a treadmill are available.
The company also encourages continuing education through the use of Coursera.com, which provides courses through colleges.
“It gives the employees opportunity to take a range of all different kinds of classes, up to certificate level, and it could be I want to master Excel or I want to take a course in junior project management,” Sabins said. “There are so many different ones.”
CEO and President Peter Carson points to CompuClaim’s history of being a great place to work and that the company still has the same expectations as it did when he started it.
“I’m still connected to the company, and people can see that the same person is at the helm,” Carson said, “and the same kind of expectations that we had all along on how to do business and how we take care of employees. We still do, and we will do as long as I’m here.”
