Facilitating Citizens’ new path

FACILITATING GROWTH: Susan LaMonica, center, chief human resources officer for Citizens Financial Group, has sharpened the bank's approach to managing its people to facilitate its move away from Royal Bank of Scotland. With her are Donna Bauman, senior vice president, director of employee communications, left, and Kathy Baran Paiz, vice president, reward manager. / PBN PHOTO/MICHAEL SALERNO
FACILITATING GROWTH: Susan LaMonica, center, chief human resources officer for Citizens Financial Group, has sharpened the bank's approach to managing its people to facilitate its move away from Royal Bank of Scotland. With her are Donna Bauman, senior vice president, director of employee communications, left, and Kathy Baran Paiz, vice president, reward manager. / PBN PHOTO/MICHAEL SALERNO
CHIEF HUMAN RESOURCES OFFICER, PUBLIC COMPANY Susan LaMonica, chief human resources officer of Citizens Financial Group Inc., the nation's 13th largest bank, mentions the word "change" often. Because that's where Citizens is right now – in a pivotal place of change. "We're a company that's going through enormous change and transformation. We're going from being…

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