TRUE TEST: Mark S. Hayward, director of the U.S. Small Business Administration’s Rhode Island office, acknowledges that he hasn’t seen a disruption of business quite like the one caused by the coronavirus pandemic. / PBN FILE PHOTO/RUPERT WHITELEY
Mark S. Hayward was in Washington, D.C., on Sept. 11, 2001. With the metro shut down following the devastating terrorist attacks in New York City and Washington, Hayward walked from the U.S. Small Business Administration headquarters to his hotel through empty streets and past shuttered storefronts. While the impact of the COVID-19 pandemic is unlike…
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