Tag: Customers
Rewarding employees serves Navigant customers best
Best Places to Work 2019 | LARGE COMPANIES (150-499 employees):
1. Navigant Credit Union
Comfortable, lumbar-supporting chairs were delivered to Navigant Credit Union workers...
Negative into positive
How frequently does your company receive negative feedback?
Sometimes: 100%
Often: 0%
Never: 0%
How quickly do you address the situation?
Immediately with the customer directly: 54.5%
Immediately after speaking...
How to avoid losing customers to competitors
Many times, you hear a salesperson say, “We service the heck out of our customers. They’ll never leave us.” But then a competitor walks...
How to get prospects to find you
“I am looking to further my prospecting techniques,” the salesperson wrote in his email. “It seems I need to increase my ratios by the...
A grab-bag of humorous morsels
Life is funny. As a businessman, public speaker and author, I especially love clever stories with a message because they make important points more...
Proven ways to lose your next sale (and how to avoid...
Behind their assertions of self-confidence and annoying arrogance is an undeniable fact: It takes guts to get the endless unknowns and oddities of customers....
Two-minute drill your way to success
I could fill volumes about chance meetings that have changed people’s lives, led to jobs, business opportunities, partnerships, new ideas, etc. – all because...
Make your customers feel valued
The famed author Thomas Merton said we value people not for whom they are but for their usefulness. This is the same mistake companies...
The marriage of politics and business
Has your company ever publicly endorsed or promoted a political candidate?
Yes 14.3%
No 85.7%
Do you make your personal political or social views known to customers,...
Expand your brand
How often do you attend networking events?
At least one per week 8.35%
Once or twice a month 33.3%
A few times a year 50%
Rarely 8.35%
If you...
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