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SITE VISIT: Mark K. W. Gim, president and chief operating officer of Westerly-based Washington Trust Bancorp., demonstrates the bank’s website technology on his iPad in 2018. But the regional bank didn’t abandon its brick-and-mortar strategy, opening several new branches in recent years. / PBN FILE PHOTO/MICHAEL SALERNO

Mobile banking making leaps ahead

FINANCIAL SERVICES Perhaps nothing has transformed banking more than technology. Online and mobile banking are certainly not new. Websites, for example, first came on the scene...
UNDER REVIEW: Terry Telesmanick, right, Centreville Bank senior vice president of bank operations, speaks with Branden Powers, retail operation supervisor, at the bank’s West Warwick headquarters. Telesmanick says Centreville is in the midst of reevaluating its services and fees, including overdraft fees.  / PBN PHOTO/MICHAEL SALERNO

Overdraft fees getting plenty of scrutiny

While banks were denounced as villains of the 2008 recession, their response to the COVID-19 crisis had some calling them heroes. The praise was based...

J.D. Power: Citizens ranks in top 5 New England retail banks...

PROVIDENCE – Rhode Island-based Citizens Bank ranked No. 5 for customer satisfaction among retail banks in New England, according to a new report from...
GONE SOON: This Webster Bank branch on Main Street in East Greenwich is one of three Webster locations in Rhode Island and southeastern Massachusetts set to close in the coming months. Webster has 10 Rhode Island branches now. / PBN PHOTO/ELIZABETH GRAHAM

New wave of closures set to hit bank branches

A year ago, COVID-19 forced many banks to temporarily shutter branch offices. Now some of those branches are closing again. This time, it’s permanent. TD...

Local TD Bank branches spared from mass closures

PROVIDENCE – Local branches of TD Bank appear to be safe from recently disclosed plans to shutter 81 retail branches across the Eastern seaboard,...

TD Bank: Restaurant franchisees beef up delivery, mobile ordering amid COVID-19

PROVIDENCE – Nearly three quarters of restaurant franchisees have added or expanded delivery and online ordering systems amid the COVID-19 pandemic, according to TD...

FDIC: R.I. bank deposits up 20% year over year

PROVIDENCE - Citizens Bank continues to dominate the Rhode Island market for bank deposits, capturing more than half of the $6.26 billion increase in...
HOT SEAT: Jovita Carranza, administrator of the U.S. Small Business Administration, speaks before a House Small Business Committee hearing on oversight of the U.S. Small Business Administration and Department of Treasury pandemic programs on Capitol Hill in Washington on July 17. / POOL VIA AP FILE/KEVIN DIETSCH

Big companies went to head of line for PPP loans

Ever since the U.S. government launched its emergency lending program for small businesses on April 3, there have been complaints that bigger companies had...

Citizens Bank tops list of PPP lenders in Rhode Island

PROVIDENCE – Citizens Bank dominated the Paycheck Protection Program in Rhode Island, serving as the lender for more than 2.5 times as many payroll...

At least 5 R.I. banks to offer low-interest loans via Main...

PROVIDENCE – Five banks with locations in Rhode Island have confirmed to Providence Business News that they will participate in the Main Street Lending...

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