How do you encourage employee feedback?
Washington Trust has an open-door policy providing access to top leadership, including the CEO. Employees are encouraged to share their opinions every day at team huddles, at interdepartmental meetings and during one-on-one coaching with their supervisor.
What one employee-centered initiative are you most proud of?
Our “family-friendly” work benefits. … We listened to our employees and helped them balance work with home.
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How do you show employees you value them every day?
We treat our employees with respect and dignity, and they share those same courtesies. These good, old-fashioned values have served us well for 213 years and will never go out of style.
What do you expect from employees that other companies don’t?
Employees are encouraged to volunteer their time to support local organizations through our Reach for the Stars program.
What three words best describe your staff?
Service-oriented, committed/loyal, have integrity
What three words would employees use to describe the
workplace?
Caring environment, like a family, committed to doing the right thing and being the best
QUESTIONS ANSWERED BY KRISTEN L. DISANTO, EXECUTIVE VICE PRESIDENT, HUMAN RESOURCES; ELIZABETH B. ECKEL, SENIOR VICE PRESIDENT, MARKETING AND ELIZABETH A. MUSGRAVE, VICE PRESIDENT, HUMAN RESOURCES
