Bank of America CEO Brian Moynihan says a ‘high-tech and high-touch’ approach to serving customers is paying off

Scott Blake

11/30/2018

CHARITABLE GIVING: Bank of America CEO Brian Moynihan, left, meets with William F. Hatfield, center, market president in Rhode Island, and Trevor Koenig, communications executive, at the bank’s customer call center in East Providence. In addition to its customers, employees and shareholders, Moynihan said the bank has an obligation to its communities. He says the bank contributed about $200 million in charitable giving this year. / PBN PHOTO/RUPERT WHITELEY

When Brian Moynihan became CEO of Bank of America Corp. after Ken Lewis stepped down in 2010, he took the helm in a period of unprecedented tumult at the bank and in the industry. During his first year in the top job, the bank posted a $3.6 billion loss in the aftermath of the financial

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