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TANDEM APPROACH: Mark K. W. Gim, president and chief operating officer of The Washington Trust Co., said focusing on operating physical branch locations in tandem with digital offerings allows the bank to maintain its customer flow.
 / PBN FILE PHOTO/MICHAEL SALERNO

Customers still want brick-and-mortar banking

It started with drive-through banking lanes. Then it was automated teller machines – ATMs. Hailed as the future of banking, many thought the days...
CHARITABLE GIVING: Bank of America CEO Brian Moynihan, left, meets with William F. Hatfield, center, market president in Rhode Island, and Trevor Koenig, communications executive, at the bank’s customer call center in East Providence. In addition to its customers, employees and shareholders, Moynihan said the bank has an obligation to its communities. He says the bank contributed about $200 million in charitable giving this year.  / PBN PHOTO/RUPERT WHITELEY


Bank of America CEO Brian Moynihan says a ‘high-tech and high-touch’...

When Brian Moynihan became CEO of Bank of America Corp. after Ken Lewis stepped down in 2010, he took the helm in a period...
SERVICE SHIFT: William F. Hatfield, Bank of America’s market president in Rhode Island, said financial centers have become less a destination for a transaction and more a place for advice and a conversation.
 / PBN PHOTO/RUPERT WHITELEY

Technology turns BofA branches into ‘financial centers’

William F. Hatfield, Bank of America Corp.’s market president in Rhode Island, discusses the bank’s local growth and ways it can help spur development...

Providence special-events permitting goes digital

PROVIDENCE – The city has launched a digital special-permit system to offer “streamlined” services for easier access to necessary permits and applications for those...

(add)ventures Grows Digital Capabilities with Marketing Talent

Teresina Francis of Dartmouth, Ma., joins multidisciplinary brand culture and communications firm (add)ventures as director, digital marketing/strategy, bringing more than 15 years of integrated...

Going green

Does your company keep recycling bins near most employees’ workspaces? Yes 88.9% No, but we have centralized bins 11.1% We do not recycle 0%Does your company rely...
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