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NCQA rates 5 R.I. health plans ‘excellent’

PROVIDENCE —  The National Committee for Quality Assurance has accredited 19 health plans in Rhode Island, rating five of them “excellent,” its highest such rating.Blue...

BCBSRI, Lifespan, offer lower-cost managed care health plan

PROVIDENCE — Blue Cross & Blue Shield of Rhode Island  and Lifespan’s new coordinated care health plan, BlueCHiP Direct Advance, will cost 10 percent...

BCBSRI Patient-Centered Pharmacy Program saves $15.9 million

PROVIDENCE — Blue Cross & Blue Shield of Rhode Island’s Patient-Centered Pharmacy Program has reaped $15.9 million in health care cost savings since its...
A WHOLE NEW BLUE: Melissa Cummings, senior vice president and chief customer officer, Blue Cross & Blue Shield of Rhode Island, has spearheaded the creation of the insurer’s retail locations. Paul Ryan, director of retail strategy and operations, consumer engagement, speaks to Cummings at the East Providence store.   / PBN PHOTO/MICHAEL SALERNO

Cummings leads a new way of looking at health care, customer...

Three years ago, Melissa Cummings traded her role at insurance giant Aetna to lead customer service at Blue Cross & Blue Shield of Rhode...
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