Study: Retail banking satisfaction plunges amid economic turmoil

Nancy Lavin

07/04/2022

J.D. Power 2022 U.S. Retail Banking Advice Satisfaction Study — A NEW STUDY by J.D. Power found overall customer satisfaction with retail banks plunged amid economic turmoil that worsened people’s financial status. The study also ranked the top-rated banks for customer satisfaction, based on a 1,000-point scale. / COURTESY J.D. POWER

PROVIDENCE – Customers aren’t happy with their banks, with overall satisfaction plunging compared with a year ago, according to a new study by J.D. Power. The 2022 U.S. Retail Banking Advice Satisfaction Study, published June 23, found the overall customer average satisfaction score fell 30 points (on a 1,000-point scale) to 601, compared with a…