Study: Retail banking satisfaction plunges amid economic turmoil

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A NEW STUDY by J.D. Power found overall customer satisfaction with retail banks plunged amid economic turmoil that worsened people’s financial status. The study also ranked the top-rated banks for customer satisfaction, based on a 1,000-point scale. / COURTESY J.D. POWER
PROVIDENCE – Customers aren’t happy with their banks, with overall satisfaction plunging compared with a year ago, according to a new study by J.D. Power. The 2022 U.S. Retail Banking Advice Satisfaction Study, published June 23, found the overall customer average satisfaction score fell 30 points (on a 1,000-point scale) to 601, compared with a…

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