Tag: J.D. Power
Report: Customer trust in retail banks dwindling
PROVIDENCE – Throughout the U.S., retail bank customers report declining trust in their banks, according to a recent report by J.D. Power.
However, trust is...
J.D. Power: Customers grow more unsatisfied with property insurance companies
PROVIDENCE – Catastrophic storms in 2023 that caused a total of $92.9 billion in damage nationwide again eroded customers' satisfaction with property insurance companies, according to...
Five Questions With: Tara DeMoura
Blue Cross & Blue Shield of Rhode Island recently ranked No. 1 in member satisfaction among commercial health plans in the Northeast, the third...
BofA earns J.D. Power customer service certification for 14th consecutive year
PROVIDENCE – Bank of America Corp.’s Corporate, Global Commercial and Business Banking Services have been recognized for providing “an outstanding customer service experience” by...
Largest R.I. health insurer tops in member satisfaction in Northeast
PROVIDENCE – Blue Cross & Blue Shield of Rhode Island has been ranked No. 1 in member satisfaction among commercial health plans in the...
Study: Customer satisfaction with property insurance companies plunged in 2022
PROVIDENCE – Property insurance companies took a major hit in 2022, with customers unhappy about rising costs, longer wait times and catastrophic losses, according...
Study: Credit card spending falls as other payment methods become more...
PROVIDENCE – People are spending less on their credit cards in favor of other payment options, which could spell trouble ahead for credit card...
Five Questions With: David J. Bonenberger
1. Why did PPL Corp. choose to rename Narragansett Electric Co. to Rhode Island Energy?
The new name reflects our focus on the entire state...
Study: Retail banking satisfaction plunges amid economic turmoil
PROVIDENCE – Customers aren’t happy with their banks, with overall satisfaction plunging compared with a year ago, according to a new study by J.D....
Study: Blue Cross earns top ranking in member satisfaction in Northeast
PROVIDENCE – For the second year in a row, Blue Cross & Blue Shield of Rhode Island has been rated highest in member satisfaction...
- Featured Event -
