Tag: J.D. Power
Citizens Bank scores just above average in J.D. Power customer satisfaction...
PROVIDENCE – Citizens Bank earned an 800 score on a 1,000 point scale in J.D. Power & Associates’ 2019 U.S. Retail Banking Satisfaction Survey...
U.S. customer satisfaction with mortgage lenders improves
PROVIDENCE - Nationwide customer satisfaction with banks and other companies that originate primary mortgages improved this year, according to survey results released Thursday by...
Report: Bank of America ranks No. 4 for customer satisfaction among...
PROVIDENCE – Bank of America ranked fourth among the six national retail banks in the United States for customer satisfaction, consumer ratings firm J.D....
Report: Verizon has ‘overwhelming lead’ as No. 1 U.S. wireless network
PROVIDENCE – RootMetrics National RootScore Report has found Verizon as the country’s best overall wireless network for the 10th year in a row, said...
Study: Direct banks seeing some wavering of customer satisfaction
PROVIDENCE – Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but these branchless institutions are showing some signs of vulnerability.
Direct...
Technology investments at banks could be hurting customer satisfaction
PROVIDENCE – J.D. Power this week released a report showing technology investments are helping to grow digital-only bank customers but potentially hurting overall customer...
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