Tag: J.D. Power
Study: Blue Cross earns top ranking in member satisfaction in Northeast
PROVIDENCE – For the second year in a row, Blue Cross & Blue Shield of Rhode Island has been rated highest in member satisfaction...
As auto insurance companies take a hit amid surging prices, Amica...
PROVIDENCE – Auto insurance companies have taken a hit when it comes to customer satisfaction, yet Amica Mutual Insurance Co. fared better than most,...
Rockland Trust named top New England bank for customer satisfaction
PROVIDENCE – Rockland Trust Co. tied for the No .1 spot among New England banks for customer satisfaction, according to J.D. Power’s 2022 U.S....
J.D. Power: Amica ranks No. 1 in customer satisfaction despite insurance...
PROVIDENCE – Amica Mutual Insurance Co. boasted the best customer satisfaction rankings in 2022, despite industry challenges that strained customer and insurer interactions across...
Study: BCBSRI’s commercial health plans ranked best in region
PROVIDENCE – Blue Cross & Blue Shield of Rhode Island has been rated the best commercial health insurer in the Northeast, a national study...
J.D. Power: Fintech firms edging out banks on mortgage lending
PROVIDENCE – Traditional banks are losing their grip on the mortgage industry, with fintech firms and other nontraditional servicers gaining a major increase in...
J.D. Power: Citizens ranks in top 5 New England retail banks...
PROVIDENCE – Rhode Island-based Citizens Bank ranked No. 5 for customer satisfaction among retail banks in New England, according to a new report from...
Survey: Citizens lags big banks on customer banking advice satisfaction
PROVIDENCE – Big banks’ digital advice offerings make them more popular with customers than their regional bank counterparts, including Rhode Island-based Citizens Bank.
This was...
Study: Verizon ranks highly in customer satisfaction among U.S. wireline service...
PROVIDENCE – Verizon Communications Inc. was ranked highest in customer satisfaction in the small/medium business and very small-business segments in the latest U.S. Business...
Citizens Bank scores just above average in J.D. Power customer satisfaction...
PROVIDENCE – Citizens Bank earned an 800 score on a 1,000 point scale in J.D. Power & Associates’ 2019 U.S. Retail Banking Satisfaction Survey...
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