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J.D. Power: Amica ranks No. 1 in customer satisfaction despite insurance...

PROVIDENCE – Amica Mutual Insurance Co. boasted the best customer satisfaction rankings in 2022, despite industry challenges that strained customer and insurer interactions across...

Study: BCBSRI’s commercial health plans ranked best in region

PROVIDENCE – Blue Cross & Blue Shield of Rhode Island has been rated the best commercial health insurer in the Northeast, a national study...

J.D. Power: Fintech firms edging out banks on mortgage lending

PROVIDENCE – Traditional banks are losing their grip on the mortgage industry, with fintech firms and other nontraditional servicers gaining a major increase in...

J.D. Power: Citizens ranks in top 5 New England retail banks...

PROVIDENCE – Rhode Island-based Citizens Bank ranked No. 5 for customer satisfaction among retail banks in New England, according to a new report from...

Survey: Citizens lags big banks on customer banking advice satisfaction

PROVIDENCE – Big banks’ digital advice offerings make them more popular with customers than their regional bank counterparts, including Rhode Island-based Citizens Bank. This was...

Study: Verizon ranks highly in customer satisfaction among U.S. wireline service...

PROVIDENCE – Verizon Communications Inc. was ranked highest in customer satisfaction in the small/medium business and very small-business segments in the latest U.S. Business...
CITIZENS BANK earned a score of 800 out of 1,000 on the J. D. Power 2019 Customer Satisfaction ratings for New England. / COURTESY J.D. POWER & ASSOCIATES

Citizens Bank scores just above average in J.D. Power customer satisfaction...

PROVIDENCE – Citizens Bank earned an 800 score on a 1,000 point scale in J.D. Power & Associates’ 2019 U.S. Retail Banking Satisfaction Survey...

U.S. customer satisfaction with mortgage lenders improves

PROVIDENCE - Nationwide customer satisfaction with banks and other companies that originate primary mortgages improved this year, according to survey results released Thursday by...

Report: Bank of America ranks No. 4 for customer satisfaction among...

PROVIDENCE – Bank of America ranked fourth among the six national retail banks in the United States for customer satisfaction, consumer ratings firm J.D....

Report: Verizon has ‘overwhelming lead’ as No. 1 U.S. wireless network

PROVIDENCE – RootMetrics National RootScore Report has found Verizon as the country’s best overall wireless network for the 10th year in a row, said...
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