Valuing clients’ voices

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A difficult experience as a child with her mother's death resulted in Joan Kwiatkowski gravitating toward the human services sector. She has learned throughout her career that listening is the start of delivering to those in need. / PBN PHOTO/MICHAEL SALERNO
A difficult experience as a child with her mother's death resulted in Joan Kwiatkowski gravitating toward the human services sector. She has learned throughout her career that listening is the start of delivering to those in need. / PBN PHOTO/MICHAEL SALERNO

I was raised in a hardworking family that valued helping others. My early years were instrumental in shaping my purpose and work ethic. I knew I wanted to help others find their voice as they faced life-threatening and complex illness. As my career evolved, I transitioned from working directly with clients to working at changing

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