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BIG IDEAS: Melissa Cummings, chief customer officer at Blue Cross & Blue Shield of Rhode Island, helps implement the company’s customer-service projects, such as opening Blue Cross & Blue Shield stores where members can get face-to-face service or take fitness classes.
 / PBN PHOTO/ RUPERT WHITELEY

Healthy BCBSRI customers fuel Cummings’ happiness

2019 C-Suite Awards | CHIEF CUSTOMER OFFICER, NONPROFIT: MELISSA CUMMINGS | BLUE CROSS & BLUE SHIELD OF RHODE ISLAND WHEN MELISSA CUMMINGS walks into the...
PBN HAS ANNOUNCED the winners of the 2019 PBN C-Suite Awards.

PBN announces 2019 C-Suite Award winners

PROVIDENCE – Providence Business News on Friday announced the winners of its 2019 C-Suite Awards, recognizing top C-level executives in the public, private and...
OLD SCHOOL: From left, Blue Cross & Blue Shield of Rhode Island’s Chief Financial Officer Mark Stewart, Melissa Cummings, chief customer officer, and Dr. Matt Collins, vice president of clinical integration, discuss upcoming enrollment at the company’s East Providence Your Blue Store. 
 / PBN PHOTO/RUPERT WHITELeY

Blue Cross & Blue Shield of Rhode Island blends old and...

Business Excellence Awards 2018 Excellence at an enterprise company: Blue Cross & Blue Shield of Rhode Island Blue Cross & Blue Shield of Rhode Island, a...
TARA COMER has been appointed the executive director of development for the American Heart Association of Southern New England. / COURTESY AHA

Tara Comer appointed executive director of AHA Southern New England

PROVIDENCE – Tara Comer has been appointed the executive director of development for the American Heart Association of Southern New England, the AHA announced...
THE YOUR BLUE STORE location in East Providence. Blue Cross & Blue Shield of Rhode Island offers advisers to assist customers with buying health insurance at its Your Blue Store locations in East Providence, Warwick and Lincoln. / COURTESY BLUE CROSS & BLUE SHIELD OF RHODE ISLAND

BCBSRI offers health insurance buying advice

PROVIDENCE – Blue Cross & Blue Shield of Rhode Island has staff available at three Your Blue Store locations in East Providence, Warwick and...
FOLLOW-UP: Sam Slade, center, vice president employer segment, Blue Cross & Blue Shield of Rhode Island, and Melissa Cummings, right, senior vice president, chief customer officer, BCBSRI, talk with attendees following the PBN Health Care Summit on Oct. 5. / PBN PHOTO/RUPERT WHITELEY

‘Creative’ changes to ACA possible, but repeal dead

Affordable Care Act reform is more likely than repeal, and employers should take better advantage of cost-saving, health-plan tools in the meantime, according to...

PBN fall 2017 Health Care Summit set for Oct. 5 in...

PROVIDENCE - PBN’s fall 2017 Health Care Summit will take place Oct. 5 at the Crowne Plaza Providence-Warwick from 8:30-11:30 p.m. This year the...
BLUE CROSS & BLUE SHIELD of Rhode Island is offering secure mobile messaging, through Your Blue Wire, to help its members better connect to their health care information and needed services.

Blue Cross & Blue Shield of Rhode Island offers secure mobile...

PROVIDENCE– Blue Cross & Blue Shield of Rhode Island is offering secure mobile messaging to help its members better connect to their health care...
FROM LEFT, Corey McCarty, vice president, consumer segment, Blue Cross & Blue Shield of Rhode Island; Melissa Cummings, senior vice president and chief customer officer, BCBSRI; East Providence Mayor James Briden; Kim Keck, BCBSRI president and CEO; and Paul Ryan, BCBSRI director of retail strategy and operations, at the ribbon-cutting for BCBSRI’s new Your Blue Store in East Providence. /COURTESY BLUE CROSS & BLUE SHIELD OF RHODE ISLAND

Blue Cross & Blue Shield of Rhode Island opens Your Blue...

PROVIDENCE – Blue Cross & Blue Shield of Rhode Island held a ribbon-cutting on May 24 to celebrate its new Your Blue Store in...
A WHOLE NEW BLUE: Melissa Cummings, senior vice president and chief customer officer, Blue Cross & Blue Shield of Rhode Island, has spearheaded the creation of the insurer’s retail locations. Paul Ryan, director of retail strategy and operations, consumer engagement, speaks to Cummings at the East Providence store.   / PBN PHOTO/MICHAEL SALERNO

Cummings leads a new way of looking at health care, customer...

Three years ago, Melissa Cummings traded her role at insurance giant Aetna to lead customer service at Blue Cross & Blue Shield of Rhode...
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