RIDHS to deactivate call center on Wednesdays

Christopher Allen

02/03/2023

PROVIDENCE – In response to continued high call volume and long wait times, the R.I. Department of Human Services announced Thursday its call center will be offline one day a week so that staff may catch up on backlogged applications for public benefits. Dubbed “processing Wednesdays,” the pilot program will begin Feb. 8 and “is…

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