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Niceties feed your sales

Too many salespeople find themselves running on fumes when it comes to prospects. “I get up every morning and ask myself the same question:...

Secret to good customer service: Keep employees motivated

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I...

The ABCs of customer service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...

Keep the customer satisfied

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
IT CROWD: Carousel Industries of North America executives meet in Windsor, Conn., to inspect the company's new conference center. From left: Jason Viera, chief technology officer; Jeff Gardner, CEO; and Kristen Weschler, executive assistant.
 / COURTESY CAROUSEL INDUSTRIES OF NORTH AMERICA

Carousel Industries lets engineers innovate independently

Innovative Companies | IT Services Exeter-headquartered information technology services provider Carousel Industries of North America Inc. has 1,300 employees and multiple locations. It helps more...
PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.
 / PBN FILE PHOTO/MICHAEL SALERNO

Balancing demand for touch and tech

With an evolving mixture of millennials and older customers, local banks and credit unions increasingly face a dilemma when it comes to rapidly evolving...

Expanding your reach with e-commerce

Do you think e-commerce is an essential element to a business? Yes 85.7% No 14.3% Does your company sell any products or services on its website? Yes 71.4% No...
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