Tag: customer service
Hire problem-solvers
Tom Bastianelli | Signal Solutions founder, lead engineer
When I founded Signal Solutions, I was the entire company. Today, my business partner Matt Vincent and...
AI puts these soft skills at risk
As the co-owner of an information technology business, I once believed we were in the business of solving technology problems. That belief was shattered...
Don’t base your perception on deceptions
A young man starting out in his career had to scrimp and save to buy his girlfriend a dozen white roses for her birthday....
The dynamism of demonstration
In a business setting, particularly in sales and customer service, the adage “show, don’t tell” is often very effective. Demonstrating a product or service...
R.I. Energy prepares to launch new website, bill design
PROVIDENCE – Changes are in store for Rhode Island Energy customers next month.
Beginning Aug. 19, customers will see a new website and bill design...
The power of politeness
A pompous and arrogant customer in an antique shop was making the owner drag out fragile, old pieces and then commenting on their poor...
Calling the IRS? Hold times are way down this tax season
WASHINGTON (AP) – Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a...
Fidelity to hire 4,000 workers, including 230 in R.I.
PROVIDENCE – Fidelity Investments Inc. plans to hire 230 workers at its regional campus in Smithfield as part its plan to add 4,000 new...
Customer service, on a serious tip
A high school student landed her first summer job, working in a drugstore. As she arrived at the store for her first day, the...
Good service will serve you well
Comedy writer Robert Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then...
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