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Good service will serve you well

Comedy writer Robert Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then...

The other half of the sales story

We all know what we expect from customers. We want them to give us their attention, give us a fair hearing, be open to...

The necessity for velocity

“Pushing the envelope” is a phrase that gained popularity with American test pilots such as Chuck Yaeger and John Glenn in the 1950s. Each...

No guarantee customers will return; this might help

When we narrow down the current COVID-19 economic situation, we’re all in the same boat. No matter who we are or what we do,...

Niceties feed your sales

Too many salespeople find themselves running on fumes when it comes to prospects. “I get up every morning and ask myself the same question:...

Secret to good customer service: Keep employees motivated

A man entered a shoe repair shop and said to the owner, “I just found this claim ticket for a pair of shoes I...

The ABCs of customer service

Whatever business you are in – manufacturing, retail, health care, travel, high tech – you must realize that first and foremost, you are in...

Keep the customer satisfied

As everyone who is in business knows, the customer is always right. The customer who isn’t always right is also not your customer. I’ve...
IT CROWD: Carousel Industries of North America executives meet in Windsor, Conn., to inspect the company's new conference center. From left: Jason Viera, chief technology officer; Jeff Gardner, CEO; and Kristen Weschler, executive assistant.
 / COURTESY CAROUSEL INDUSTRIES OF NORTH AMERICA

Carousel Industries lets engineers innovate independently

Innovative Companies | IT Services Exeter-headquartered information technology services provider Carousel Industries of North America Inc. has 1,300 employees and multiple locations. It helps more...
PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.
 / PBN FILE PHOTO/MICHAEL SALERNO

Balancing demand for touch and tech

With an evolving mixture of millennials and older customers, local banks and credit unions increasingly face a dilemma when it comes to rapidly evolving...
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