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R.I. Energy prepares to launch new website, bill design

PROVIDENCE – Changes are in store for Rhode Island Energy customers next month.  Beginning Aug. 19, customers will see a new website and bill design...

The power of politeness

A pompous and arrogant customer in an antique shop was making the owner drag out fragile, old pieces and then commenting on their poor...

Calling the IRS? Hold times are way down this tax season 

WASHINGTON (AP) – Taxpayers who called the IRS had an average wait time of four minutes this tax season compared to 27 minutes a...

Fidelity to hire 4,000 workers, including 230 in R.I.

PROVIDENCE – Fidelity Investments Inc. plans to hire 230 workers at its regional campus in Smithfield as part its plan to add 4,000 new...

Customer service, on a serious tip

A high school student landed her first summer job, working in a drugstore. As she arrived at the store for her first day, the...

Good service will serve you well

Comedy writer Robert Orben had an interesting take on customer service: “You go to a coin-operated store and wash and dry your clothes. Then...

The other half of the sales story

We all know what we expect from customers. We want them to give us their attention, give us a fair hearing, be open to...

The necessity for velocity

“Pushing the envelope” is a phrase that gained popularity with American test pilots such as Chuck Yaeger and John Glenn in the 1950s. Each...

No guarantee customers will return; this might help

When we narrow down the current COVID-19 economic situation, we’re all in the same boat. No matter who we are or what we do,...

Niceties feed your sales

Too many salespeople find themselves running on fumes when it comes to prospects. “I get up every morning and ask myself the same question:...
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