Fleet acts to improve service

BOSTON — Acknowledging past mistakes, Fleet Financial Corp. announced that it
is taking action to improve service to its customers. Fleet executives agreed
a month ago a the company’s annual meeting that some complaints about the company’s
service policies were justified. Fleet has already dropped transaction fees on
its standard checking accounts as well as ATM activities. Other changes were described
by the Boston Globe as “a work in progress,” which would be phased in overt time.