R.I. DLT scrambles to absorb brunt of jobless claims

TOUGH ROAD AHEAD: Scott R. Jensen, director of the R.I. Department of Labor and Training, knows the state’s $500 million unemployment insurance trust fund is about to take a big hit. He isn’t sure just how big. / PBN PHOTO/RUPERT WHITELEY
TOUGH ROAD AHEAD: Scott R. Jensen, director of the R.I. Department of Labor and Training, knows the state’s $500 million unemployment insurance trust fund is about to take a big hit. He isn’t sure just how big. / PBN PHOTO/RUPERT WHITELEY
The R.I. Department of Labor and Training found itself in an uncomfortable spotlight during the Great Recession. With thousands of people who were laid off or unable to find a job, backlogs at DLT’s call center where unemployment claims were processed meant people filing for benefits were spending long, frustrating hours on the phone. “The…

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