Home People PBN Award Winners ‘Solid company culture’ empowers team at Vertikal6

‘Solid company culture’ empowers team at Vertikal6

By

Susan Shalhoub

-

06/23/2017

Strong staff: Vertikal6 staff in a network design meeting. From left, in background clockwise, James Green, systems engineer; Jonathan Essex, engineering manager; Drew Hill, field service engineer; Joe Lefrancois, senior network engineer; and Dean Gerjets, dedicated service engineer. / PBN PHOTO/MICHAEL SALERNO

Small companies, 1, Vertikal6 Employees in R.I.: 27 Rick Norberg, CEO Vertikal6 CEO Rick Norberg is so committed to employee engagement that he states it right in his website bio. “Rick empowers his team … to make Vertikal6 a truly great place to work.” Part of making the Warwick technology services company a great place

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Small companies, 1, Vertikal6 Employees in R.I.: 27 Rick Norberg, CEO Vertikal6 CEO Rick Norberg is so committed to employee engagement that he states it right in his website bio. “Rick empowers his team … to make Vertikal6 a truly great place to work.” Part of making the Warwick technology services company a great place to work involves reducing the stress of medical, dental and other bills, or feeling “stuck” in a particular role or knowledge base. “A solid company culture allows our team to focus on providing excellent customer service,” said Senior Consultant Meredith Carroll. So, the benefits package Norberg offers is part of an effort to give the 27 team members “one less thing to worry about.” The Vertikal6 benefits lineup includes dental, medical, paid vacation and holidays and a 401 (k) with company match. Annual allowances are given for continuing education. Rounding out the offerings are social outings, recognition programs and a popular holiday party. “You have to take very good care of your people … That goes a long way,” said Norberg. With two decades of industry experience, Carroll has been at Vertikal6 for over three years. She has enjoyed the continuous learning. “One of the great things about being in a small, growing company is that roles and job responsibilities are emerging and shifting, and the job I’m doing a year from now might not even exist,” she said. Some Vertikal6 employees transition over from the company’s active apprenticeship program. A few times a year, the firm hosts an Apprenticeship Day at Crowne Plaza Providence-Warwick in Warwick. Managers do on-the-spot interviews, past apprentices share their experiences and team challenges are conducted. The event is tailored for soon-to-be college graduates or career changers, Norberg said. Part of what’s learned in the months-long apprenticeship is the highly collaborative nature of the firm, Carroll said, not only making it a better place to work but making for a better customer experience as well. “You have to let that culture shine through. You have to have the right culture to keep them motivated,” feeling valued and staying aboard long term, said Norberg.